Refunds, revisions, and delivery issues

OpusWorks primarily sells custom digital work. Because fulfillment begins quickly after payment and digital files cannot be physically returned, refunds are reviewed on a case-by-case basis.

If your order was not delivered, was materially incomplete, or does not reasonably match the purchased scope, contact info@opusworks.app within 7 days of purchase.

Preferred resolution path

• Delivery issue: we will resend the file or correct the delivery problem.
• Reasonable fix request: we may offer revisions within the original scope of the order.
• Unresolvable service failure: we may issue a partial or full refund at our discretion.

Non-refundable situations

• Change-of-mind requests after work has materially begun.
• Requests outside the originally described service scope.
• Delays caused by missing or unclear customer requirements.